One of my greatest lifehacks is to not settle for broken products (I know, I write about this a lot). Anytime something fails - not as a result of my/kid's fault - I don't hesitate to contact the company to see if they are willing to replace it for free. Almost all the companies I have contacted have (save for rugsusa.com - so I won't buy from them again) - which is amazing. Before getting my PhD, I spent a few years in the manufacturing industry so I know all about quality control. Products get made, pass QC, get sold, and yet, aren't up to standard. When that happens, I generally find companies will gladly replace them because (1) they want to keep the customer happy - happy customers = repeat purchase(s) and/or telling people in their networks to buy them. (2) They want to protect their reputation - bad products may not be representative of their image and can damage their brand.
So when something breaks, it can't hurt to ask.
Recently, I noticed the rubber sealing rims in Jack's glass storage container lids were moldy. Finding no effective way to clean them, I emailed the Wean Green company and explained my problem. Without hesitation, customer support mailed me 2 new starter kits (seen here on amazon) because they didn't want me to have a subpar product - super awesome. I love when companies take care of their customers. I'll def buy from the again and tell you to too.
Keywords: warranty, amazon, food storage,